Shipping policy

EverCherish currently ships physical orders within the United States only. International shipping may be offered in the future.

Because many EverCherish products are personalized and created specifically for the person or pet being remembered, production time begins after all required personalization information, photographs, wording, and other requested materials have been received and any applicable design proof has been approved.

Standard Production Time

Most personalized physical EverCherish products are typically completed within 1–3 business days after final proof approval.

Many orders may be completed sooner, including within approximately 24 hours when workload and product requirements allow. However, completion times may vary depending on order complexity, material availability, equipment requirements, order volume, and other production factors.

More complex custom projects may require additional time. If a significant delay is expected, EverCherish will make reasonable efforts to communicate that with the customer.

Production time is separate from shipping transit time.

Memorial Videos and Digital Services

Memorial videos and other custom digital services are typically completed within approximately 3–7 business days after all required photographs, videos, wording, music selections, and other necessary materials have been received.

Turnaround time may vary depending on project complexity and requested revisions.

Shipping Methods

EverCherish selects an appropriate shipping carrier and service based on the destination, package size, product type, and available shipping options.

Shipping carriers may include USPS, UPS, FedEx, or other appropriate carriers.

Estimated delivery dates provided by a shipping carrier are estimates and are not guaranteed by EverCherish.

Tracking

Tracking information will be provided when available once an order has been shipped.

Customers are responsible for monitoring tracking information and ensuring that delivered packages can be received securely.

Local Delivery

EverCherish is based in Macomb County, Michigan and may offer local delivery by arrangement.

When available:

Delivery within Macomb County may be offered free of charge.
Delivery outside Macomb County may be available depending on distance and scheduling.
A reasonable delivery fee may apply for destinations outside Macomb County.
Local delivery can often provide a faster option than traditional shipping.

Availability and delivery timing are arranged directly with the customer and may vary based on location, order completion, and scheduling.

Priority / Rush Production

Rush Production may be available for certain orders for an additional fee.

When accepted, Rush Production moves the order ahead of standard-production orders in the EverCherish production queue. Rush orders are prioritized in the order in which applicable Rush Production fees are received.

The current standard Rush Production fee is $50, unless otherwise quoted for a particularly complex or time-sensitive project.

Rush Production:

Is subject to availability and acceptance by EverCherish.
Does not guarantee carrier delivery times.
Does not automatically include expedited shipping.
May require an additional expedited-shipping charge if faster carrier service is requested.
May not be available for every product, material, or project.

Customers with an urgent memorial need are encouraged to contact EverCherish before placing the order so availability and timing can be confirmed.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

EverCherish is not responsible for delays, failed delivery, or loss caused by an incorrect or incomplete address supplied by the customer.

If an order is returned because of an incorrect address, the customer may be responsible for the cost of reshipping the order.

If EverCherish causes an addressing error, we will correct the issue at no additional shipping cost to the customer.

Returned-to-Sender Packages

If a package is returned to EverCherish because of an incorrect address, refused delivery, unsuccessful delivery attempts, or another circumstance outside EverCherish’s control, the customer may be responsible for any additional shipping cost required to send the package again.

If the return occurred because of an error made by EverCherish, we will cover the applicable reshipping cost.

Lost Packages

If tracking information indicates that a shipment may have been lost, please contact EverCherish.

Lost-package situations are reviewed case by case and may require a carrier investigation or claim before a replacement or other resolution is provided.

EverCherish will make reasonable efforts to assist customers with legitimate lost-shipment issues. Depending on the circumstances, an appropriate resolution may include replacement, reshipment, or another remedy determined by EverCherish.

Shipping Damage

Damage occurring during shipment should be reported within 7 calendar days of confirmed delivery.

Customers may be asked to provide photographs of:

The damaged item
The shipping box or mailer
Protective packaging
Shipping labels
Any visible damage to the package

This information may be needed to document the issue with the carrier.

For local or in-person delivery arrangements, visible damage should be reported immediately upon receipt.

For additional information regarding damaged products, replacements, personalized-item restrictions, and applicable Lifetime Warranty coverage, please refer to the EverCherish Return & Refund Policy.

Delivery Delays

Once a package has been accepted by the shipping carrier, weather, transportation interruptions, carrier delays, holidays, and other events outside EverCherish’s control may affect delivery timing.

EverCherish cannot guarantee carrier transit times, but we will make reasonable efforts to assist when a shipment experiences an unusual or significant delay.